高考英语书信10—投诉信
步骤：阅读材料–圈出要点–划分段落
谋篇布局：
第一段:问候/自我介绍 –写作背景–写作目的
第二段：主题句（原本期待）
过渡词+（填）糟糕体验1（补）
过渡词+（填）糟糕体验2（补）
过渡词+（填）糟糕体验3（补）
第三段：补充说明+客套话（希望/相信/感激/期盼/祝好运）
材料:假定你是李华。你在网上买了一部手机，因质量问题，要求更换，根据以下要点写一封信。
1. 问题：手机不响铃/不能发短信/客服不理睬。
2. 要求:尽快给予更换。
Dear Sir /Madam,
I am li Hua , a 17-year-old teenager who has just bought a cellphone from your online store. I feel bad to trouble you, but I must make a complaint about it.
How I wish that I would have enjoyed a 100% satisfaction. However, much to my disappointment, it doesn’t ring when I receive any call. Besides ,I can’t even send or receive text messages. To make matters worse, it still puzzles me that your telephone customer service staff should refuse to answer my questions.
Hopefully, you can make some improvement .Thank for your consideration and looking forward to your early reply.
Best wishes.
Yours
Li Hua
